Operational Excellence & Business Efficiency

Practical support to help things run better, drive margin improvement and positively impact profitability 

Running the Business Behind the Business

Operational performance doesn’t improve with slogans or spreadsheets. It needs clear roles, aligned teams, and embedded systems that work in real time, not just on paper. Whether you’re firefighting constant inefficiencies, scaling up rapidly, or trying to fix misalignment across departments, I help bring clarity and structure to how things run.

With multiple years COO experience, I work directly with leadership teams to unpick what’s holding operations back, from workflow friction and role confusion to planning gaps or accountability issues. Together, we’ll streamline delivery, reduce hidden costs and strengthen the core systems that support great performance.

Clear structure. Real-world delivery.

01.

Understand Your Operations

We start by getting under the skin of how things really work, not just organisation charts or job titles, but how tasks flow, decisions get made and road blocks show up.

02.

Review Planning & Communication

I review how you plan, prioritise, and share information across teams. That includes evaluating internal meetings, decision making frameworks and inter-departmental workflows.

03.

Identify Inefficiencies

We pinpoint the gaps, bottlenecks and inefficiencies that are driving up costs or wasting time and assess which ones really matter.

04.

Rebuild for Simplicity & Clarity

I help redesign team structures, reporting lines or day to day processes to support smoother delivery and accountability.

05.

Embed a Working Rhythm

We put in place planning cycles, communication formats, and leadership practices that keep things moving without the drama or duplication.

06.

Stay Aligned on Performance

I support regular reviews, reporting tools and performance conversations that keep teams focused and leadership properly informed.

Plans that Evolve With You

No business stays static. As teams grow and customer expectations shift, your operating model needs to adapt. I stay close to your leadership team to make sure operational changes are practical, bedded-in, and fit for what’s next, not just what worked in the past.

Whether it’s tightening up delivery, restructuring a function, or supporting scale up, I bring energy, clarity, and practical action.

Talk It Through →

Flexible Support — Built Around You

Whether you’re looking for an external eye on a specific function or a strategic partner during a change in scale, I work on your terms: hourly, daily, or as a retained advisor. Support can include:

  • COO level support to identify and fix operational misalignment

  • Support for scaling teams and refining structure, post growth

  • Embedding performance review and accountability frameworks

  • Redesigning meetings, workflows, or internal reporting

  • Interim leadership during reorganisation, expansion, or staff changes

  • Understanding and making recommendations on the relationships between front of house operators and back of house business support teams

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01.

Health & Safety Oversight

Operational clarity helps embed safe practices. I support leadership teams in aligning safety with delivery and decision making.
02.

Business Support & Leadership Advice

Helping your leadership team stay aligned and focused, with clear visibility on performance and clarity on accountability.
03.

Legal, Insurance & Risk Management

Operational gaps often carry hidden risks. I help you spot them early and build processes that mitigate exposure.
04.

Cash Flow Management & Forecasting

I ensure that operational decisions are matched to financial capacity and sustainable resourcing.